Terms and Conditions

Therapy Session Terms & Conditions – Step Into Your Light

  1. Payment
    • All therapy sessions must be paid in full at the time of the session, unless alternative arrangements have been agreed upon in advance.
  2. Late Arrivals
    • If you arrive late, your session may be shortened to avoid affecting subsequent clients. The full session fee will still apply.
  3. Cancellations & Missed Appointments
    • A minimum of 24 hours’ notice is required for cancellations or rescheduling.
    • Missed appointments or cancellations with less than 24 hours’ notice will be charged in full.
    • Rebooking after a missed appointment is at the discretion of the practitioner.
  4. Session Eligibility
    • Clients under the influence of alcohol, drugs, or displaying aggressive or inappropriate behaviour will be refused treatment and charged in full.
    • Clients with a contagious illness will not be seen in person but may be offered a distant session if appropriate.
    • Clients under the age of 18 must have full consent from a parent or legal guardian. A guardian may be required to be present during treatment.
  5. Distant Sessions
    • Distant sessions (e.g., via phone, video, or energy healing performed remotely) are offered as an alternative to in-person sessions when appropriate.
    • It is the client’s responsibility to ensure a quiet, private, and uninterrupted environment for the session.
    • Clients must be available and contactable at the scheduled time. Missed distant sessions are subject to the same cancellation policy as in-person sessions.
    • While many clients experience positive outcomes from distant work, no guarantees of results are made, and the client accepts all responsibility for their experience.
    • The practitioner may suggest distant sessions if in-person attendance is not possible or advised (e.g., due to illness).
  6. Client Responsibility
    • You are responsible for informing the practitioner of any relevant medical conditions, medications, or health concerns prior to treatment.
    • Therapy sessions are not a substitute for professional medical care, diagnosis, or treatment.
    • You should consult your GP or healthcare provider for any medical concerns.
  7. Confidentiality
    • All personal and medical information shared during sessions is treated with the strictest confidence, in line with legal and ethical guidelines.
  8. Results & Disclaimer
    • All clients enter into therapy willingly and understand that results may vary from person to person.
    • Step Into Your Light makes no guarantees of specific outcomes and accepts no liability for any perceived or actual damages resulting from treatment.
    • The practitioner reserves the right to refuse or discontinue treatment at any time if it is deemed not in the best interest of the client or practitioner.
  9. Pricing
    • All therapy session prices are as listed and are subject to change without prior notice.
  10. Ownership
  • All written materials, tools, and session content remain the intellectual property of Step Into Your Light, unless otherwise stated.

11. Social Media Disclaimer

  • All content shared on social media platforms by Step Into Your Light represents the personal opinions and perspectives of the practitioner. This content is not professional advice, and it should not be considered a substitute for therapeutic or medical consultation.

By attending a session, you confirm that you have read, understood, and agreed to these terms.

Course Booking and Cancellation Policy

  1. Payment Terms
    • Full payment for courses must be made no later than 4 weeks prior to the course start date, unless alternative arrangements have been agreed upon in writing.
  2. Non-Refundable Deposit
    • A non-refundable deposit of £50 is required to secure your booking. This amount is not refundable under any circumstances, unless agreed due to extreme circumstances.
  3. Cancellations and Refunds
    • Cancellations made more than 2 weeks before the course start date will receive a refund minus the £50 non-refundable deposit.
    • Cancellations made less than 2 weeks before the course start date will result in a 50% refund of the full course fee (excluding the deposit).
    • Cancellations made less than 1 week before the course start date will result in no refund.
  4. Rescheduling Policy
    • Requests to reschedule a course will be considered where possible, but are subject to availability and may incur additional fees, depending on the notice period.

By booking a course, you acknowledge and agree to the terms outlined in this policy.

Client – Practitioner Termination Clause

Either the practitioner or the client may terminate the practitioner-client relationship at any time, for any reason, by providing notice to the other party. Termination may be communicated verbally or in writing. Upon termination, any unused prepaid sessions will be refunded on a pro-rata basis. All outstanding fees for completed services will remain due and payable. Clients are also required to provide at least 24 hours’ notice to cancel individual sessions to avoid being charged the full session fee.

Loyalty Card Terms & Conditions – Step Into Your Light

  1. The loyalty card is valid only for the named individual and cannot be transferred to another person.
  2. The card must be presented at the time of each qualifying session in order to receive a stamp.
  3. Only 1-hour full-price sessions are eligible for stamps.
  4. Once 8 valid sessions have been stamped, the client is entitled to 1 free 1-hour session.
  5. The loyalty card has no cash or monetary value and cannot be exchanged for any other goods or services.
  6. Loyalty cards are available to clients aged 16 and over.
  7. The card remains the property of Step Into Your Light at all times.
  8. Any misuse, falsification, or attempt to abuse the loyalty card scheme may result in the card being cancelled without notice.
  9. Issuance of stamps and redemption of free sessions are at the discretion of the practitioner.
  10. Step Into Your Light reserves the right to amend, withdraw, or cancel the loyalty card scheme at any time without prior notice.

Referrer Card Terms & Conditions

  1. Your discount will be applied only after your referred friend has booked, attended, and paid in full for their treatment.
  2. Discounted treatments are not eligible for loyalty card stamps or rewards.
  3. You may refer unlimited friends and claim your discount multiple times.
  4. Referred friends must be new clients and not have previously received treatment.
  5. The referred friend’s treatment must be a minimum of 1 hour in duration.
  6. The standard cancellation policy applies to all appointments. Charges will be based on the full treatment rate, not the discounted rate.

Day Retreat Terms & Conditions – Step Into Your Light

  1. Booking & Payment

    • A non-refundable deposit is required to secure your place on the retreat.

    • Full payment is due no later than 4 weeks prior to the retreat date, unless an alternative arrangement has been agreed upon in writing.

    • Instalment payments may be arranged by prior agreement only.

    • If you do not attend the retreat after paying the  full fee, no refund will be issued.

  2. Cancellations & Refunds

    • Deposits are non-refundable under all circumstances.

    • Cancellations made less than 4 weeks before the retreat will result in no refund, unless your place can be filled.

    • If Step Into Your Light must cancel the retreat for any reason, you will be offered a full refund or credit toward a future event.

  3. Dietary Requirements

    • Food is provided during the retreat. You must inform us of any dietary requirements or allergies by the deadline specified.

    • Step Into Your Light accepts no liability for allergic reactions or dietary issues if the information was not provided in advance.

  4. Confidentiality

    • All personal experiences, discussions, and activities during the retreat are to be treated as strictly confidential by all participants.

    • Respect for the privacy of others is a core value of our retreat environment.

  5. Assumption of Risk & Liability Waiver

    • By participating, you acknowledge that you are responsible for your own health, safety, and wellbeing.

    • Step Into Your Light is not liable for any injury, loss, damage, accident, or incident that may occur during the retreat.

    • You should not attend if you have any condition that may make participation unsafe; please consult a medical professional if unsure.

  6. Results & Disclaimer

    • You understand that results and experiences from the retreat may vary from person to person.

    • Step Into Your Light makes no guarantees about the outcomes or benefits of participation.

    • Retreat activities are not a substitute for medical or psychological treatment.

  7. Behaviour & Conduct

    • Participants are expected to behave respectfully toward others and the retreat environment.

    • Step Into Your Light reserves the right to remove any participant behaving inappropriately, without refund.

  8. Media & Privacy

    • No photography or recording of other participants is allowed without their express consent.

    • Any photos or media taken by Step Into Your Light will only be shared with your consent.

  9. Property & Belongings

    • Step Into Your Light accepts no responsibility for lost, stolen, or damaged personal items during the retreat.

By booking and attending a retreat, you confirm that you have read, understood, and agreed to these terms and conditions.

 

Healing Package Terms & Conditions

Step Into Your Light – Awakening the Divine Within You

  1. Package Overview
    • Healing packages consist of a set number of sessions using a combination of therapeutic and energetic techniques, designed to support a specific intention or outcome.
    • The content and structure of each package are clearly defined at the time of booking and tailored to individual client goals.
  2. Additional Sessions
    • If the client wishes to continue beyond the sessions included in the package, any extra sessions will be charged at the full individual session rate, unless otherwise agreed.
  3. Booking & Payment
    • Full payment is required prior to the start of the package, unless a written payment plan has been agreed in advance.
    • Packages must be used within a set timeframe, as specified at the time of booking. Extensions may be granted at the discretion of the practitioner.
  4. Cancellations & Refunds
    • Healing packages are non-refundable once started.
    • If a cancellation is made more than 24 hours before a scheduled session, it can be rescheduled at no cost.
    • Missed or cancelled sessions with less than 24 hours’ notice will be deducted from the package as used.
    • No refunds are given for unused sessions unless agreed under exceptional circumstances.
  5. Session Attendance
    • Clients must be punctual for scheduled sessions. Late arrivals may result in shorter sessions without fee reduction.
    • Sessions are offered in-person or via distance, as agreed at booking.
  6. Client Responsibility
    • Clients are expected to fully participate in the process with openness and willingness.
    • You are responsible for disclosing any medical or mental health conditions, medications, or treatments you are currently receiving.
    • Healing sessions are not a substitute for medical or psychological diagnosis or treatment.
  7. Results Disclaimer
    • Healing packages are designed to support well-being and energetic balance. However, results may vary between individuals.
    • No specific outcomes are guaranteed, and Step Into Your Light is not liable for any perceived lack of results.
  8. Confidentiality
    • All information shared within sessions is held in strict confidence and handled in line with ethical and legal standards.
  9. Practitioner’s Discretion
    • Step Into Your Light reserves the right to discontinue a healing package or decline further sessions if it is deemed not in the best interest of the client.
    • Behaviour that is abusive, inappropriate, or disrespectful will result in immediate termination of the package without refund.
  10. General Terms
  • All content, materials, and session methods remain the intellectual property of Step Into Your Light.
  • Packages have no cash value, are non-transferable, and must be used by the named client only.

By purchasing a healing package, you confirm that you have read, understood, and agreed to these terms and conditions.